Vertical Solutions

Turn your industry's challenges into differentiation opportunities

Learn about the vertical solutions we have developed to accelerate your digital transformation.

Do you compete in any
of these industries? BPO Retail Banking Insurance

Our modular integration approach ensures an effective solution to satisfy your requirements.

Deliver an exceptional customer and user experience

01

Empower your business with AI

Detect opportunities for improvement and evaluate the quality of your customer service by visualizing KPIs in an easy-to-understand format.

02

Analysis automation

Reduce operational costs, manage risk, fraud, and comply with company-specific rules.

03

Train your teams

Train your agents using conversation simulations based on past customer interaction and your knowledge base.

04

Manage your contacts

Record and analyze each of your acquired contacts, with accuracy and detailed information.

05

360° attention

Attention before, during and after the conversation, reducing the time to analyze reports for 100% of your customer interactions.

06

Improve the experience by 100%

Attention available 24/7 for customer requests resolution, documentation download with real-time metrics of the most frequent requests and quality of service.

Elevates the Customer Experience in the Insurance Industry.

Stand out in the industry with differentiated service.

Offer the best service to consumers and sell more.

Leads the digital transformation of the banking industry.

Our solutions
for insurers

Automate policy inquiries
  • Manage policy inquiries and download requests automatically.
  • Serve customers 24/7 on digital channels and resolve requests in multiple languages.
  • Fast start-up.
Reduce claim resolution
  • Respond in real time to claims opened by your policyholder.
  • Increase reach and provide fast and effective responses to your customers.
  • Respond quickly to any customer questions or concerns.
Increase productivity
  • Increase your team productivity through simple, less time-consuming training.
  • Train managers with simulated conversations and assessments.
  • Offer automated intelligent answers to most queries.
  • Automate claim reporting processes.
Stand out and sell more
  • Monitor all conversations and manage risk, fraud, and compliance with specific rules.
  • Measure sentiment and customer experience in all your interactions.
  • Receive alerts to quickly address incidents and contact more customers.

Verified by

Agent Bot

Predetermined and automated responses leveraging natural language models.

Chat GPT

Auto-generated responses with information from unstructured conversations for an enhanced experience.

24/7 Support

Customer service available 24 hours a day for request resolution in multiple languages.

Integrations

Instant information sharing with custom integrations for a first resolution experience.

Our solutions
for BPOs

Reduce your agents' training time
  • Transform your teams through simple, less time-consuming training.
  • Train your agents with simulated conversations and assessments.
  • Increase your coverage with simultaneous conversations.
  • Improve your customer care service.
Global reach in multiple languages
  • Grow your business without language or geographical limitations.
  • Engage in effective conversations with automatic translation into your customer's native language.
  • Contact and reach customers anywhere in the world.
Automate repetitive tasks
  • Automate repetitive tasks and reduce control associated burden.
  • Reduce wasted working time for agents and supervisors.
  • Provide faster and more effective customer service.
Sell more
  • Monitor all conversations and manage risk, fraud, and compliance with specific rules.
  • Know the level of customer satisfaction of each interaction.
  • Receive alerts to fix deviations and incidents.
  • Get in touch with more customers.

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Efficient Training

Training, Evaluation and Automation. Onboard new agents trained in record time.

Global Reach

Translation in multiple languages. Gain greater reach into the world, regardless of geography or language.

Our retail
solutions

Manage home deliveries virtually
  • Manage queries, orders, and requests automatically.
  • 24/7 customer service resolving requests in multiple languages.
  • Fast set-up.
Personalize customer management
  • Earn the trust of your customers through personalized service.
  • Easily obtain the data needed for sales and order resolution.
  • Sentiment analysis in real-time that allows supervisors to respond accordingly.
  • Receive suggested answers for each inquiry in different communication styles.
Offer support on the channels most used by the customer
  • Reach your customers on the channels they prefer.
  • Send personalized outbound messages in bulk or individually.
  • Analyze your shipments and reduce losses.
Train your sales managers
  • Train your sales team with conversation simulations and evaluations.
  • Automate responses for easier sales management.
  • Assist your staff by making available the right answers in real time.

Verified by

Delivery Person

Customer

Our solutions
for bancks

Automate queries and requests
  • Provide answers on multiple digital channels effectively.
  • Manage queries and statement download requests automatically.
  • 24/7 customer support and request resolution in multiple languages.
Sell more
  • Get in touch with more customers.
  • Monitor all conversations and manage risk, fraud, and compliance with specific rules.
  • Measure the experience and satisfaction of your customers.
  • Receive alerts to fix incidents and deviations.
Automate repetitive processes
  • Reduce work times by automating repetitive tasks.
  • Reduce the control and supervision of associated tasks.
  • Provide faster and more effective customer service.
Be the best in your industry
  • Offer a personalized service that differentiates you from the competition.
  • Earn the trust of your customers and more easily obtain the data needed for any request resolution in multiple digital channels.
  • Receive suggested answers for each inquiry in different communication styles.
  • Sentiment analysis in real-time that allows supervisors to respond accordingly.

Verified by

Agent Bot

Predetermined and automated responses leveraging natural language models.

Chat GPT

Auto-generated responses with information from unstructured conversations for an enhanced experience.

24/7 Support

Customer service available 24 hours a day for request resolution in multiple languages.

Integrations

Instant information sharing with custom integrations for a first resolution experience.

Let's get started now, contact us.

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